FREE SHIPPING TO ALL US STATES (EXCEPTIONS APPLY)
(Excluding Puerto Rico, Hawaii, Alaska)
Lead Time - Ships within 2-5 Business Days
We partner with the most reliable freight companies in the USA to ensure your order arrives safe and in a timely manner.
Your Item will ship from warehouses all across the United States to ensure fast and efficient delivery times for our customers.
If there are any delays regarding your product shipment, we will let you know in advance.
Cancellations & Refunds: Solssentials prides itself on having one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom made orders).
Call +1 (833)322-6289 or email support@solssentials.com
Frequently Asked Questions
When will I know my order has shipped?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.
When will my order ship?
If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@solssentials.com.
No Shipping outside the lower 48 in USA.
If you have questions regarding anything below, please send an email to support@solssentials.com or call us at +1 (833)322-6289
Cancellations & Refunds: At Solssentials, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you have questions, please send an email to support@solssentials.com or call us at +1 (833)322-6289
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at +1 (833)322-6289 the chat in the bottom right, or email support@solssentials.com any time.
Cancellations of Custom Orders
Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order.
These units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made-to-order products.
Refunds and Returns
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
Shipping Times
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on).
Order delays have proven to be unavoidable and outside of Solssentials control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Warranty
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.
Contact support@solssentials.com for any questions.
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.
To submit a Warranty Claim for ARB Branded Products, Old Man Emu or Air Locker Submit A Ticket(Opens an external site) here. Please note that proof of purchase is required to submit a claim.
1. Warranty
We warrant to You that:
The ARB Product is free from defects in workmanship and materials for the Warranty Period.
2. Fitting and Use
Please ensure You:
(a) fit the ARB Product in accordance with the Product Information and all relevant vehicle safety and compliance laws; and
(b) use the ARB Product for the purpose for which it was originally designed and in accordance with the Product Information and all relevant vehicle safety and compliance laws.
3. Exclusions
Our warranty does not cover:
(a) normal wear and tear;
(b) fitting of the ARB Product other than in accordance with the Product Information and all relevant vehicle safety and compliance laws, including incorrect fitting;
(c) using the ARB Product other than for the purpose for which it was originally designed or other than in accordance with the Product Information and all relevant vehicle safety and compliance laws, including unusual, improper or negligent use or misuse or overloading;
(d) misuse or neglect of the ARB Product, including improper repair or maintenance or failing to repair and maintain;
(e) alteration, abuse, acts of nature, terrorism, vandalism, collision, road hazards or adverse conditions;
(f) formal or informal competitive events, such as racing, rallying, hill climbing, speed trials or similar activities; and/or
(g) using the ARB Product in underground mining or other highly corrosive environments.
4. Making a Claim
Please immediately contact Us as soon as You become aware of a possible defect in the ARB Product.
We will request You to provide the purchase receipt and complete an online warranty claim form. Please note that no warranty claim will be accepted without proof of purchase of the ARB Product. Please do not remove the fitted ARB Product from Your vehicle before contacting Us. If Your claim is in order, we’ll notify You and (at Our sole discretion):
- We will either repair or replace the defective workmanship or materials (at Our cost) or refund to You the purchase price You paid for the defective ARB Product. The choice of whether We repair, replace or refund is at Our sole discretion. If further information or investigation is required or if the claim does not meet the requirements under Our warranty, we’ll let You know.
5. Commercial Application
For all ARB Products used for commercial applications including (without limitation) taxis, hire vehicles and use
in the mining industry, ARB warrants to You that the ARB Product is free from defects in workmanship and materials for the Commercial Use Warranty Period.
6. Consumer Rights
The benefits to You under Our warranty are in addition to any other rights and remedies You are entitled to under relevant consumer laws. Our warranty replaces any other warranty given by ARB or its supplier in respect of the ARB Product or the ARB Service. Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the below limitations or exclusions may not apply to you.
The warranty gives you specific legal rights and you may also have other rights which vary from state to state. This warranty applies to all states and territories of United States of America and Canada only.
7. Limitations
Except as expressly provided in this limited warranty and the user terms, ARB makes no representations, guarantees, conditions or warranties, either express or implied. Any other standards of performance, guarantees, conditions and warranties are hereby expressly excluded and disclaimed to the fullest extent permitted by law. This disclaimer and exclusion shall apply even if the express limited warranty contained in the limited warranty and user terms fails of its essential purpose.
Any implied warranties that may be imposed by law shall be limited to the duration of the limited warranty above. Otherwise the repair, replacement, or refund as provided under such express limited warranty is provided in lieu of all other warranties, express or implied. To the fullest extent these damages may be disclaimed by law, ARB will in no event be liable, whether in contract or tort or any other legal theory, including without limitation strict liability, gross negligence or negligence, for any damages in excess of the purchase price of the product or for any direct, indirect, incidental, special, consequential or punitive damages of any kind, regardless of whether ARB was advised of the possibilities of such damages. ARB is not liable for any claim made by a third party or made by you for a third party.
8. Warranty Terms
the period commencing on and from the Purchase Date and ending as follows:
ARB Product — Warranty Period
Air Locker® – Five (5) years unlimited miles
ARB Branded Product – Three (3) years unlimited miles*
*Bushes, bearings, shackles, pins, U-bolts, batteries, globes, gas struts – One (1) year or 25,000 miles (whichever occurs first)
Commercial Use — Warranty Period
Air Locker® & ARB Branded Product – Three (3) years or 60,000 miles (whichever occurs first)*
*Bushes, shackles, pins, U-bolts, batteries, globes, gas struts – One (1) year or 25,000 miles (whichever occurs first)